Shipping policy
Thank you for shopping with HooksnNooks. Below you’ll find everything you need to know about our shipping process.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking details.
2. Shipping Time & Delivery
Estimated delivery times:
- United States: 5–10 business days
- International Orders: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.
5. Delays & Exceptions
While we aim to deliver within the estimated timeframe, delays may occur due to:
- High order volume
- Carrier delays
- Customs clearance (for international orders)
- Unexpected logistics issues
We appreciate your patience in such situations.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses
- If you notice an error, contact us within 12 hours of placing your order
7. Lost or Stolen Packages
HooksnNooks is not responsible for lost or stolen packages confirmed as delivered.
If your package is marked as delivered but not received:
- Check with neighbors or your local courier
- Contact the shipping carrier directly
However, we will do our best to assist you where possible.
8. Damaged Items During Shipping
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
We will review and offer a replacement or refund if applicable.
9. International Shipping & Customs
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- We are not responsible for delays caused by customs
10. Contact Us
If you have any questions about your shipment:
Email: email.email@gmail.com
Please include your order number for faster support.